We hope you and your loved ones are safe, it’s the most important thing right now.
As you know, today 3/17/20 begins a Shelter in Place in the Alameda County, to slow down the spread of the coronavirus as much as possible.
As a consequence, the county is asking non essential businesses to close. Fillgood is in the category of Essential Businesses because we sell personal care and cleaning products. We can continue to operate.
In order to protect our team and our customers, we have decided to close the store for now while maintaining home deliveries. This way, you won’t have to wait in line to get your bathroom and kitchen products. We hope this will ease things up a little bit for you and your family while you adapt to this exceptional situation.
We may experience a peak of online orders, so here’s what we’re planning to do this week to adapt.
PRODUCTS: we will update the website today to make sure that all the products currently in the store are available online. The inventory will be as accurate as possible. We will do our best to not be out of stock of the main products.
Your orders will be fulfilled by our team with all the necessary precautions: sanitizing, frequent hand washing and the use of gloves.
DELIVERY SCHEDULE: we are maintaining the current schedule, which is Wednesday in the East Bay (Albany, Berkeley, Emeryville, Oakland + pickup in Oakland/Lafayette), Friday in San Francisco, every other Monday in the South Bay/Peninsula.
We will probably add a delivery day on Thursdays in the East Bay.
Pick up at the store is available as well, we will contact you when your order is ready, with pickup instructions. You won’t have to come into the store to get it.
Please note that 3 of our pickup locations are CLOSED: the Ecology Center in Berkeley, Mini Chic and Gazette in San Francisco.
ORDERS: home deliveries are still free over $40. But we are asking you to GROUP your purchases as much as possible.
Please make sure to return the bags and empty jars you already have at home. For now we have enough but ordering these items from our suppliers may take longer than usual.
STORE: We may reopen next week once we’ve found the safest way to shop in the store. We’ll keep you posted on that.
As a community store we feel that these measures are necessary to take, under the current situation. We thank you all for your continued support. Feel free to email us if you have any questions: firstname.lastname@example.org