Return Policy

Returns & Refunds

At Fillgood, our mission is to reduce waste, lower our carbon footprint, and encourage mindful consumption. Because every shipment and return has an environmental impact, we do not accept returns or exchanges for change of mind, incorrect purchases, or unwanted items.

All refill purchases are final sale and cannot be returned or exchanged. Due to hygiene and safety standards, we cannot accept returns or exchanges on refill products once they have been dispensed.

We encourage you to carefully review product descriptions before placing your order. If you have any questions, we're always happy to help you choose the right product before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at contact@fillgood.co. Please include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.

If your claim is approved, we will replace the item or issue a refund when appropriate.

Shipping

Shipping fees are non-refundable.

All orders are shipped with tracking through USPS or UPS. Once a package has been been marked as delivered by the shipping carrier, Fillgood cannot be responsible for lost or stolen packages. If your tracking indicates your package was delivered but you have not received it, we recommend filing a claim directly with the carrier.

Questions?

If you have any questions about your order or this policy, please contact us at contact@fillgood.co. We're always happy to help.